Overview
Not all services are available everywhere. Always check availability before presenting options to avoid customer disappointment and order rejections.Checking via ZIP Code
Dashboard
- Go to Catalog
- Enter ZIP code in the search filter
- View only services available in that area
API
Understanding Service Areas
ZIP Code Boundaries
- Some providers serve entire ZIP codes
- Others serve partial ZIP codes
- Always verify specific addresses
Technology Availability
Fiber: Limited to areas with fiber infrastructure Cable: Widely available in urban/suburban areas DSL: Available where phone lines exist Wireless: Coverage based on tower proximity Satellite: Available almost everywhereAddress-Specific Verification
When ZIP Code Isn’t Enough
Some situations require address-level verification:- Multi-dwelling units (apartments, condos)
- Rural areas with sparse coverage
- New construction or recently developed areas
- Edge of service area boundaries
How to Verify
During order placement:- Submit the order with full address details
- Provider will accept or reject based on serviceability
- Wait for provider confirmation before promising customer
- Contact provider support for pre-qualification
- Use provider’s own serviceability check
- Ask about building-specific requirements
Common Availability Issues
Not in Service Area
Problem: Address is outside provider’s coverage Solution:- Try alternative providers
- Check if service area is expanding
- Consider different technology types
Building Restrictions
Problem: HOA, landlord, or building policies prevent installation Customer should:- Check with property management
- Review HOA rules
- Get written approval if needed
- Note restrictions in order
- Alert provider in advance
- Set customer expectations
Technical Limitations
Problem: Physical obstacles prevent service Examples:- No line of sight for satellite/wireless
- Building wiring doesn’t support fiber
- Distance from telephone exchange (DSL)
- Provider will identify during site survey
- Present alternative technologies
- Set realistic expectations upfront
Best Practices
Always start with ZIP code
Always start with ZIP code
Never show customers offers without checking ZIP code availability first.
Collect full address early
Collect full address early
Get complete address including unit number, building name, etc.
Set expectations about confirmation
Set expectations about confirmation
Tell customers that final availability is confirmed by the provider during order review.
Have backup options ready
Have backup options ready
If first choice isn’t available, have alternatives from other providers or technologies.
Note building types
Note building types
Single-family homes rarely have issues. Apartments, condos, and commercial buildings may require special approval.