Order Submission Process

pending → submitted_to_provider → accepted → scheduled →
in_progress → completed → active

pending → submitted_to_provider → rejected

{
  "orderId": "ord-123-abc",
  "items": [
    {
      "itemId": "item-456-def",
      "offerId": "off-789-ghi",
      "status": "pending"
    }
  ],
  "createdAt": "2025-01-02T10:00:00Z"
}

{
  "status": "accepted",
  "providerNotes": "Order accepted. Customer will be contacted within 24 hours to schedule installation."
}

{
  "status": "rejected",
  "providerNotes": "Service not available at this address. Building does not have fiber infrastructure."
}

# List all your orders
GET /reseller/orders

# Get specific order
GET /reseller/orders/{orderId}

# Filter by status
GET /reseller/orders?status=pending

{
  "event": "order.status_changed",
  "orderId": "ord-123-abc",
  "itemId": "item-456-def",
  "newStatus": "accepted",
  "providerNotes": "..."
}

{
  "error": "Invalid email format",
  "field": "customerInfo.email"
}

{
  "error": "Service address is required",
  "field": "serviceAddress"
}

{
  "error": "Offer not found or not available to your team",
  "field": "items[0].offerId"
}

{
  "items": [{ "offerId": "off-789-ghi" }],
  "customerInfo": { ... },
  "serviceAddress": {
    "street": "123 Main St, Building B",
    "city": "San Francisco",
    "state": "CA",
    "zipCode": "94102",
    "country": "US"
  },
  "notes": "Resubmitting with corrected building designation. Previous order rejected due to incomplete address."
}