Complete Order Flow
Stage-by-Stage Breakdown
1. Order Submission
Your action: Submit order with customer details Status:pending
Duration: Instant
What happens: Order validated and created in system
2. Provider Review
Provider action: Review order and check serviceability Status:pending (or submitted_to_provider if the provider acknowledges receipt before deciding)
Duration: 0-48 hours (usually within 24 hours)
What happens:
- Provider verifies address
- Checks service availability
- Confirms capacity
3. Acceptance or Rejection
Provider action: Accept or reject with reason Status:accepted or rejected
Duration: Immediate after review
What happens:
- If accepted: Proceeds to fulfillment
- If rejected: Order ends, provider gives reason
4. Fulfillment
Provider action: Contact the customer, schedule and carry out any installation Status: staysaccepted; appointment and progress details arrive in providerNotes
Duration: typically 5-10 days from acceptance, depending on service type and provider capacity
What happens:
- Provider calls/emails customer and confirms a date
- Technician installs and tests the service (where installation is needed)
- Provider updates the notes on the order as things progress
5. Service Active
Status:active
What happens:
- Service is live
- Customer can use service
- Provider creates account
- Billing begins
6. Commission Payment
Your reward: Earn commission Timing: Varies by provider What happens:- Commission credited to your account
- Paid according to payment schedule (usually monthly)
- Recurring commissions (if applicable)
Typical Timelines
Fast Track (3-7 days)
Services with no installation:- Some electricity plans
- Instant activation services
Standard Track (7-14 days)
Most services:- Internet installations
Extended Track (14-30 days)
Complex installations:- Business services
- Multi-unit properties
- Custom solutions
Status Updates You’ll Receive
Automatic Notifications
You’ll be notified when:- Order accepted
- Order rejected
- Service completed or active
- Order cancelled
Provider Notes
At each stage, providers may include:- Next steps
- Timeline estimates
- Customer contact info
- Account details
- Special instructions
What Can Go Wrong
Common Issues
Address problems:- Invalid address
- Missing unit number
- Outside service area
- Can’t reach customer
- Customer not home for installation
- Customer cancels
- Equipment not available
- Installation complications
- Service interruptions
How to Respond
Order rejected
Order rejected
Contact customer, explain reason, offer alternatives
Installation delayed
Installation delayed
Update customer immediately, get new timeline from provider
Can't reach customer
Can't reach customer
Verify contact info, try alternate methods, update provider
Installation failed
Installation failed
Work with provider to reschedule or resolve technical issues
Lifecycle by Service Type
Internet
Electricity
Tracking Multiple Orders
When managing many orders: By status:- Pending: Need to monitor for acceptance
- Scheduled: Remind customers of appointments
- In Progress: Available for customer questions
- Completed: Follow up for satisfaction
- This week: Orders installing soon
- Next week: Upcoming installations
- Overdue: Orders taking longer than expected
Best Practices
Set realistic expectations
Set realistic expectations
Tell customers typical timelines for their service type. Under-promise, over-deliver.
Stay ahead of the customer
Stay ahead of the customer
Update them before they ask. Proactive communication builds trust.
Know when to escalate
Know when to escalate
If an order is delayed beyond reasonable timelines, contact provider support.
Track average timelines
Track average timelines
Monitor how long each stage typically takes. Identify outliers.
Next Steps
Tracking Orders
How to monitor orders
Cancellations
Canceling orders